It is my firm belief that the future of Social Media for agencies is hand in hand with the increasing mobility of our technology. Had you asked me a time frame, I would have told you its a matter of 3-5 years away.
Then I saw this video…
… and the future is here.
The app was developed by the San Ramon Valley Fire Protection District as an enhancement of their existing application that provided district dispatch information. App users who indicate that they are CPR trained are alerted to calls nearby based on geo-location that may require CPR. This type of two-way integration based on geo-location is something in my opinion that all agencies should be seriously looking at as a way to increase both their profile in the consciousness of their communities as well as the service they provide.